Mastercard Global Services™

Wherever you are, you can always count on Mastercard Global Services for all your needs. Call us 24 hours a day, 365 days a year. Our multi lingual representatives are waiting to help you with just some of the following

  • Lost and Stolen Card Reporting – we’ll notify your card issuer within 15 minutes of you reporting your card missing
  • Emergency Card Replacement – we can arrange delivery of a replacement card to you anywhere in the world, usually within 48 hours
  • Emergency Cash Advance – we can arrange local currency in just two hours
  • Locate an ATM that accepts Mastercard, Maestro and Cirrus brands
  • Access to account information
  • Access to applicable card benefits

In New Zealand

For help within New Zealand, call us on 0800-441-671

Outside New Zealand

When travelling overseas, please refer to the global toll-free numbers listed in the link under 'Global Emergency contacts' below to call for assistance. For locations not listed in our directory, you can call the following number 'Collect' to the United States by having an international Operator dial 1-636-722-7111

Please note that calls made from a mobile phone may be charged.

Global Emergency Contacts