Q: Where can I get a Mastercard Everyday Prepaid Card?
A: It's easy to find the Mastercard Everday Prepaid Card that's right for you. They are available at participating stores and online.
Q: Do I have to activate and register my prepaid card before using it?
A: Activation and registration requirements vary, so check your card packaging for detailed instructions. To take advantage of the reload function and card benefits such as zero liability or card replacement, you will need to register your card.
Q: How do I use a Mastercard Everyday Prepaid Card?
A: When you're ready to make a purchase, give the cashier your card or, if asked, swipe your card at the terminal. The purchase amount will automatically be deducted from the card balance.
Q: Where can I use my Mastercard Everyday Prepaid Card?
A: You can use your Mastercard Everyday Prepaid Card anywhere that Debit Mastercard is accepted - that's millions of locations worldwide from retail stores to online, mail and phone orders. You can also use your card to pay bills online.
Q: My available card balance will not cover my purchase amount. Can I still use my prepaid card?
A: Yes, just tell the cashier in advance how much to deduct from your prepaid card and how much you will pay using an alternate payment method. Note that this process, known as "split tender," may not be supported by all merchants.
Q: How do I return an item that was purchased on a Mastercard Everyday Prepaid Card?
A: When you make a return, the cashier may ask to see your card. The value of the returned merchandise will be credited back to the card.
Q: How do prepaid travel cards work?
A: Prepaid travel cards work just like all Mastercard prepaid cards, which means you can spend up to the value placed on the card anywhere Debit Mastercard is accepted. You can shop in stores, online or over the phone. As you make purchases with the card, funds are immediately deducted from the available card balance. You can continue to use your card until the card balance has been depleted or until the expiration date shown on the card.
You might want to check your card balance before you shop since the merchant or service provider may not be able to retrieve this information for you.
Q: How can I get the balance on my prepaid travel card?
A: Depending on your card, you may be able to check your balance on the issuer's Web site. Certain merchants will also have the ability to read your card's balance for you.
Q: What if my card is lost or stolen?
A: Contact the issuer of your card immediately to report a lost or stolen card. There is a customer service number listed on the back of the card. Be sure to keep a record of the Mastercard Travel Card number. Your issuer may need this information to cancel the card and issue a replacement.
If you registered your Mastercard Travel prepaid card, it may provide Zero Liability protection. Certain exceptions apply. Click here for terms & conditions.
Q: How do I get my Mastercard prepaid card balance?
A: You can get your balance by following the instructions provided with your card. Generally, this includes either visiting the card issuer's Web site or by calling the phone number on the back of the card.
Q: How much does a reload transaction cost?
A: Retailers may charge reload fees. Please refer to the fees section and also check with your local participating retailer for the most up-to-date information.
Q: Questions not answered here?
A: If your question is not listed, we recommend that you contact the financial institution that issued your account as only they hold information specific to your account. Typically, there is a customer service number for your financial institution on the back of the card.